Architecture & strategy
Your platform grew without a plan, or you are about to start one.
- Target architecture and CSDM data model
- A roadmap in clear, realistic steps
- Decisions documented for your team
We build on ServiceNow, and keep it healthy.
Architecture, implementation and custom apps for companies in Switzerland and the DACH region. Plus health checks that find slow pages, risky access and failing jobs.
Our partners
We are registered in the ServiceNow Partner Program and work with FROX AG on delivery.
ServiceNow
Build Partner
Delivery partner
What we do
From a first assessment to a platform that stays healthy.
Implementation
Getting ServiceNow live, or extending what you already have.
- ITSM, CSM, ITOM and Employee Center
- Configuration first, custom code only where it pays off
- Tested and documented, so your team can run it
Governance & platform health
Upgrades get harder, customizations pile up, and nobody owns the standards.
- Health check of code, access and performance
- A plan to reduce technical debt
- Governance model and development standards
Custom apps, AI & integrations
When out-of-the-box is not enough.
- Custom applications on the ServiceNow platform
- AI and workflow automation
- Integrations with IntegrationHub and REST
How we work
From the first call to go-live, and after.
From the first call to a healthy platform
Assess
We look at your instance and your goals together. You get a clear list: what works, what hurts, what to fix first.
Design
We design the target architecture and a roadmap your team can follow.
Build
We implement it: configuration first, with tests and documentation.
Run & improve
After go-live, we can stay on: upgrades, governance and regular health checks, with Neo.AI if you want it.
Our own product
Neo.AI checks your ServiceNow instance every night.
It is a ServiceNow app we built. It finds real problems and turns them into clear tasks for your team, before your users feel them.
- Finds slow pages, failing jobs, risky access and broken integrations
- Never changes anything by itself. Your team decides.
- Runs inside your own instance, with the AI provider you choose
Illustration with made-up examples.
The team
Meet the people behind SwissNow IT: architecture, consulting, delivery and data expertise.
- Islam MessaadiCo-founder, technical architectLinkedIn
- Fernando TölleCo-founder, senior consultantLinkedIn
- Roland HoferDelivery lead, product ownerLinkedIn
- Norbert PuritscherSMAX, CMDB and CSDM expertLinkedIn
9 ServiceNow certifications across the team, up to Certified Technical Architect.
Questions, answered directly.
What does SwissNow IT do?
We are a ServiceNow consultancy based in Cham, Switzerland. We help with platform architecture, implementation, governance, AI automation and custom applications.
Who will actually work on my project?
Project teams depend on the skills and scope required. We draw on our own team and our wider network of ServiceNow specialists. We discuss the proposed team and responsibilities with you when scoping the work.
Where do you operate?
We are based in Cham, Zug and serve enterprise clients across Switzerland and the DACH region, on-site or remote.
How do we start?
Book a strategy call or request a Neo.AI demo with the form below. A founder replies, usually within one business day.
Let's talk about your platform.
Tell us where you are and what you need. A founder replies, usually within one business day.
SwissNow IT GmbH
Zugerstrasse 72, 6330 Cham, Switzerland