Strategy & architecture
A clear direction before the next build.
Platform assessment · Target architecture · Delivery roadmap
ServiceNow expertise. Swiss roots.
Complex platform.
Clear next move.
We help enterprises simplify ServiceNow, improve how it runs, and build what comes next. Work directly with the senior people who deliver it.
＋Based in Cham, Switzerland
Architecture · Delivery · Platform health
Architecture · Delivery · Platform health
＋Your platform.Working better, together.
Architecture
Delivery
Governance
SWISSNOW / CONNECTED EXPERTISE01 — 03
01 / What we do
Make the platform
work for the business.
Whether you’re untangling an existing instance or building a new capability, start with the problem that matters.
Implementation & integration
Connect the right capabilities to the way your teams work.
Solution design · Implementation · System integration
Governance & optimization
Bring structure to complexity and improve platform health.
Technical reviews · Governance design · Improvement backlog
AI & custom applications
Turn a focused business need into a useful platform capability.
AI workflows · Custom apps · ServiceNow SDK development
02 / Built by SwissNow
Neo.AI
Find the issue.
Understand the next step.
A proactive monitoring and AI-assisted development app for ServiceNow. Seven scan categories bring potential problems into view, with evidence and a recorded decision.
Explore Neo.AI ↗How Neo works
Illustration only · fictional examples · no live resultsOBSERVE → UNDERSTAND → FOLLOW UP
Look at the selected scope.
Enabled scans inspect the configured areas of an instance. Coverage depends on settings and available records.
Selected records → observations
Explore a decision
A remediation task can be created. A person reviews and carries out the change.
EXPECTED → OBSERVED → COMPARE
Start with labelled examples.
A separate benchmark uses prepared examples and expected outcomes. These are evaluation cases, not findings from a live operational scan.
Example case → expected decision
Benchmark evaluation is a separate quality workflow. It does not create operational remediation tasks.
1 / 6
A simplified illustration of the product experience. Examples do not represent a live scan or measured performance.
7 scan categoriesRules + AI assessmentPeople control remediation
03 / How we work
From uncertainty
to a practical next step.
A direct working relationship, with clear decisions and useful deliverables at every stage.
Understand
Discuss the business need, inspect the platform context, and agree what success looks like.
Outcome: a shared problem definitionPrioritize
Separate urgent risks from useful improvements. Agree a scope your team can act on.
Outcome: a focused delivery planDeliver & transfer
Build, review and validate the work together. Leave your team with context and ownership.
Outcome: capability your team can maintain04 / The people behind the work
Meet your
working partners.
Senior expertise, direct conversations, and the people behind the decisions. Our founders stay close to delivery.
↗Islam Messaadi
Co-founder · Technical architect
↗Fernando Tölle
Co-founder · Senior consultant
↗Roland Hofer
Delivery lead · Product owner
↗Norbert Puritscher
SMAX consultant · CSDM/CMDB expert
Credentials across our team
Certified Technical Architect · Certified Application Developer · Certified System Administrator · ITIL 4 · SAFe 6.0
05 / Practical perspectives
Better questions.
Better platform decisions.
Field guides for the issues that hide behind a busy ServiceNow instance.
Performance
Why is your ServiceNow instance slow?
↗SecurityA practical approach to ACL audits
↗ArchitectureRecognizing ServiceNow technical debt
↗OperationsUnderstand scheduled job conflicts
↗AutomationReview elevated risk in flows
↗KnowledgeKeep knowledge articles accurate
↗ExperienceFind gaps in your translations
↗A few useful answers
When should we bring SwissNow in?
When you need a clear architecture decision, help delivering a capability, or a structured review of an instance that has become difficult to maintain. An initial conversation helps us establish fit and scope.
Can you work alongside our existing team?
Yes. We can collaborate with your internal platform team and other delivery partners, with responsibilities and handover agreed at the outset.
Is Neo.AI a separate product?
Yes. Neo.AI is a ServiceNow application built by SwissNow IT. Ask for a demonstration to discuss supported scan categories, AI configuration and suitability for your instance.
Let’s make the next move clear.
What’s on your
platform agenda?
Tell us what you’re trying to improve. We’ll discuss the context and the right next step.
contact@swissnowit.com ↗+41 76 799 84 26SwissNow IT GmbHZugerstrasse 72
6330 Cham, Switzerland