SwissNowServiceNow strategy & architecture
Scalable platform architectures aligned with enterprise objectives.
Enterprise ServiceNow expertise. Built for transformation.
Senior-led ServiceNow consulting delivering architecture, implementation, governance, AI automation and custom applications — helping enterprises reduce complexity, improve efficiency and maximize their platform investment.
ServiceNow Certified Technical Architects
Enterprise platform expertise
Governance & architecture excellence
Makers of neo.ai, our own AI-native platform
Why enterprises call us
Organizations come to us when ServiceNow becomes complex.
01
Platform complexity
Uncontrolled customization and technical debt reduce agility.
02
Governance challenges
Missing architecture standards create long-term risks.
03
Slow delivery
Traditional development approaches limit innovation speed.
04
Underused capabilities
Automation, AI and platform value remain untapped potential.
Our applications
We don't only advise. We ship.
APP—001 · Live
neo.ai
neo.ai is our AI-native governance and reliability platform for ServiceNow. Six scan categories — from slow transactions to security and code quality — run in parallel across your instance, and every finding returns a structured, auditable decision instead of free-form AI prose. Beyond scanning, it brings AI into daily work — an in-context script optimizer, configurable AI summarization — under enterprise guardrails: budget limits, full audit trails, and automatic redaction before data ever reaches a model.
Request a demoOur expertise
Outcomes, delivered by senior architects.
Every service is designed around a business result — and delivered by the experts who designed it.
ServiceNow implementation
Reliable implementations from roadmap to production.
Platform governance & optimization
Reduce technical debt and establish sustainable operating models.
AI & intelligent automation
Improve workflows and productivity with AI and automation.
Custom ServiceNow applications
Enterprise applications extending the ServiceNow platform.
Integration & platform engineering
Connect enterprise ecosystems with secure, scalable integrations.
Capabilities
Technology expertise across the platform.
ITSMCSMITOMCSDM/CMDBSPM
Service Portal · Employee CenterIntegrationHubFlow Designer
Custom ApplicationsAI Automation
Differentiation
Why SwissNow IT?
At SwissNow IT, the architects who shape your solution are the same experts who bring it to life. This creates continuity from the first conversation through delivery — with clear ownership, faster decisions, and personal accountability for every outcome on your platform.
- A strong network of ServiceNow talent, ready when you need it
- Direct expert involvement in every engagement
- Enterprise mindset and long-term partnership
- Deep ServiceNow platform knowledge
- Quality-driven engineering
- Measurable business outcomes
The people behind the work
Meet the team.
No layers between you and the expertise. These are the people who answer your calls, design your platform and write the code.
Islam Messaadi
Co-founder · Technical architectLinkedIn ↗
Fernando Tölle
Co-founder · Senior consultantLinkedIn ↗
Roland Hofer
Delivery lead · Product ownerLinkedIn ↗
Norbert Puritscher
SMAX Consultant · CSDM/CMDB Database ExpertLinkedIn ↗Certifications across the team
Certified Technical ArchitectCertified System AdministratorCertified Application DeveloperCIS - IT Service ManagementCIS - Customer Service ManagementCIS - Strategic Portfolio ManagementCIS - Event ManagementCIS - Data FoundationsCIS - Security Incident ResponseITIL 4 FoundationSAFe 6.0
FAQ
Questions, answered directly.
What does SwissNow IT do?
We are a senior-led ServiceNow consultancy in Cham, Switzerland, serving enterprise clients directly. Senior architects deliver platform strategy, implementation, governance, AI automation and custom ServiceNow applications — and we build our own products, starting with neo.ai.
What is neo.ai?
neo.ai is the first application in our product portfolio: an AI-powered ServiceNow application available now. Request a demo through the contact form — more applications are already in development.
Who will actually work on my project?
The people on this page. Every engagement is led by a senior architect or consultant from day one — and backed by our wider network of ServiceNow talent, so we can bring in great people fast whenever a project calls for it.
Where do you operate?
We are based in Cham, Zug and serve enterprise clients across Switzerland and the DACH region, on-site or remote.
How do we start?
Book a strategy call or request a demo session via the form below. A founder replies — typically within one business day.
Contact
Ready to unlock the full potential of your ServiceNow platform?
Speak with experienced ServiceNow architects and discover how SwissNow IT can help you build a scalable, governed and future-ready platform.